Remote
On-Demand
Customers
| Customer | Machines | Online | Created |
|---|---|---|---|
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Add a client machine — run the command that matches the target OS:
Windows (elevated PowerShell):
macOS (Terminal):
Linux (terminal):
No manual installer. (invalidates the commands above).
Clients
| Machine | Status | Last seen | |
|---|---|---|---|
| No machines enrolled yet. | |||
Logs
All machines
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Clips
Every technician’s saved takes — not just yours. Filter by user if you only want one person.
| Saved | Name | User | System | Duration | Size | |
|---|---|---|---|---|---|---|
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Updates
New Helios builds go to Preview machines first. Every other machine stays on Stable until someone presses Promote to Stable, once the build has worked on the Preview machines.
Channels
The agent version each channel offers. Preview machines get whichever is newer.
| Platform | Stable | Preview | Machines on Stable | Preview machines | |
|---|---|---|---|---|---|
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Preview machines
These get new builds before everyone else. Use machines you can check on, like your own.
| Machine | Version | Status | Added | |
|---|---|---|---|---|
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Preview activity
Updates on Preview machines and what each one changed. The same line is in that machine's log.
Changelog
What each release changed.
Documentation
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Users
| Username | Name | 2FA | Status | |
|---|---|---|---|---|
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| Name | Status | Access | ||
|---|---|---|---|---|
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Integration
Apollo RMM
Not connectedConnect Helios to your Apollo instance to map clients and computers, and to power Apollo's one-click remote-access button.
Client mapping
Map each Apollo client to a Helios customer. If a client doesn't exist in Helios yet, create it in one click. Automap then files enrolled machines under the matching client and location.
Computer mapping
Each computer's stable Helios ID — Apollo stores this to target the right machine for the remote-access link. Matched to an Apollo agent by hostname; override the match if needed.
Helios API
The key Apollo uses to call Helios (e.g. the remote-access button). Send it to Apollo as Authorization: Bearer <key>.
/api/docs
Microsoft 365 email
Not configuredUsed to email client-portal invitations. App-only (client-credentials) Graph with Mail.Send; the From address must be a licensed mailbox. Invites still work without this — you'll get a link to send yourself.
Twilio SMS
Not configuredPowers SMS two-factor codes. Enter your Twilio Account SID and Auth Token, then a sending number — either a Twilio phone number (From) or a Messaging Service SID. Once configured, users can pick SMS Authentication when they set up 2FA.
Settings
End-user notifications
Controls the on-screen notice the remote computer's user sees. The consent prompt in attended mode is always shown.
Agent binaries
What new installs download and what clients self‑update to. Server version …. The macOS agent is built on a Mac (scripts/macos/build.sh) and uploaded here; Windows/Linux are built on the server.